Useful pre-sales conversations
- Product information
- Size or variant guidance from approved data
- Delivery-area questions
- Policy FAQs
- Product comparison using available catalog information
- High-intent sales handoff
Do not invent live commerce data
Stock, current price, delivery date and order status should come from a reliable live integration if you want the AI to state them as facts. If no live source is connected, the assistant should say that availability needs confirmation.
Post-purchase support
Use AI for repeatable administrative questions and route exceptions, complaints, refunds or sensitive order cases to the right human workflow.
Recover more value from campaign traffic
When shoppers enter WhatsApp from ads, QR codes or website widgets, the assistant can immediately understand product interest and collect enough information to continue the sales conversation rather than treating every message as a generic “Hi”.
Measure
- Product enquiry to purchase-intent rate
- Support deflection for approved FAQ categories
- Human handoff reasons
- Revenue or conversion from WhatsApp-assisted sessions where attribution is available