Information we collect
We may collect account details such as name, email, business name, password hash, verification and login records; workspace settings; customer phone numbers, messages and CRM fields; approved knowledge and assets; AI prompts, outputs and usage; and technical or security logs. Self AI may process encrypted Linked Devices credentials, chat identifiers, permitted messages, reminders and approved actions.
How we use information
We use information to provide and secure workspaces, authenticate users, operate configured automation and integrations, maintain customer context, prevent abuse, investigate failures, support users and meet legal obligations.
Google user data
If you connect Google, SyncWABA requests the scopes displayed during authorization. Depending on the selected mode, these can include identity, Gmail send/read-only, Drive file, Sheets and Calendar event access. SyncWABA’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including Limited Use requirements.
AI and service providers
Configured conversation context may be sent to OpenAI to generate replies or structured CRM information. Requests are configured not to request provider-side storage, but processing remains subject to provider terms. MongoDB hosting, email delivery, cloud hosting, Google and SyncWABA may process information only as needed to operate enabled features.
Sharing, cookies and sessions
We do not sell personal information. Information is shared with service providers only as needed to operate requested features, protect the service, comply with law or complete a business transfer. Necessary HttpOnly cookies are used for authentication and short-lived OAuth security.
Retention and deletion
Information is retained while an account is active and as reasonably necessary for operations, security, disputes and legal obligations. You may request access, correction, export or deletion. Some records may be retained where required by law or necessary to protect the service.
Security and your choices
We use tenant separation, access controls, hashed passwords and sessions, HTTPS requirements, and encryption for supported credentials. No system is completely secure. Depending on applicable law, you may request access, correction or erasure, withdraw consent, disconnect integrations and control Self AI chat permissions.
Children, international processing and updates
The service is intended for business users who can enter a binding agreement and is not directed to children. Providers may process data in other countries subject to applicable safeguards. We may update this policy and will publish the revised effective date.
Contact
For privacy questions or data requests, contact SyncWABA by phone or WhatsApp at +91 95803 80165. Include your workspace email and request type, but never send passwords, API keys or sensitive customer data.